Check out some exclusive insight from Firstsource employees Deb Ashley and Francis Binnell on making a career in customer service management and the ins and outs of contact centre work.
Belfast/ Derry/ Londonderry 13th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills required to recognise the early triggers and symptoms.
Attended by more than 700 guests, and hosted by comedian Jimmy Carr, the event celebrated the best of an industry worth £650m to the Welsh economy. Shortlisted alongside a number global outsourcing firms, Firstsource took home the prize for the second year in a row, cementing its position at the top of the sector.
Firstsource Solutions, the UK’s customer experience expert, has announced that it will create more than 300 new jobs as it opens its 2nd contact centre in Cardiff. The new centre at Oakleigh House comes 4 years after the opening of Firstsource’s flagship facility in the city which currently employs 1,000 people. Opening for business from the end of February the new centre will make Firstsource one of the largest contact centre employers in Cardiff.
Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, today announced the creation of 300 new full-time jobs in Cardiff.
The roles will be based at the Firstsource Solutions centre in Cardiff Bay.
The new jobs are as a result of the award-winning firm expanding the customer management services it currently provides to global telecommunications and media company, Sky.
