Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Front-Runner in the Everest Group’s latest report, “AI-deas to Action: Operationalizing Generative AI in Healthcare Payer.” The report assessed select service providers with payer revenues exceeding $100M and extensive coverage across the payer value chain classifying them as ‘Front-runners’, ‘Fast-followers’, and ‘Challengers’.
Firstsource was recognized as a ‘Front-Runner’, ranking in the top 35% of all firms evaluated on their Gen AI scale, partnerships, use cases, and value delivered. The report assessed how service providers are helping payers move beyond experimental AI projects to full-scale implementations, driving efficiency, improving operations, and enhancing member engagement across the healthcare payer value chain.
Venkatgiri Vandali, President – Healthcare & Lifesciences at Firstsource, shared, “Being named a Front-Runner in Everest Group’s latest Gen AI report is a testament to our strategic investments in AI through the Firstsource relAI suite, our deep industry expertise, and our unwavering commitment to delivering real-world impact.
We partner with clients to build tailored AI roadmaps, integrating Gen AI tools and technologies to streamline processes, enhance operations, elevate member engagement, and drive better health outcomes. Our focus is on enabling clients to move beyond experimental pilots to full-scale and responsible AI adoption, ensuring measurable value at every critical touchpoint.”
Everest Group shared, “Firstsource’s gen AI roadmap rests on two key pillars: its AI platform and strong domain. This foundation has enabled the identification of multiple use cases across segments. Aligned with its contact center and claims legacy, focus is higher on member and claims management, with several use cases in early production or late-stage pilots.”
Everest Group highlights Firstsource’s strategic application of Generative AI across key payer functions, including:
Accelerating claims adjudication with AI-powered accuracy, reducing errors and processing time
Enhancing member engagement through AI-driven smart email triaging and automated agent assistance
Driving personalized care with AI insights, improving health outcomes and payer efficiencies
To download a copy of the report, please visit: https://www.firstsource.com/about/analyst-recognitions/firstsource-recognized-as-a-front-runner-for-gen-ai-capabilities