The UK Public Sector is facing myriad challenges – from widespread financial restraints, to a dramatically shifting political landscape. Local government decision makers are searching for a low-cost solution that will provide a first-class CX journey for residents.
As a leading business process outsourcing (BPO) and CX Service provider, Firstsource understands these challenges and is equipped to help. By combining digital innovation – such as generative artificial intelligence (GenAI)- and ‘human to human’ engagement, we can ‘Make It Happen‘ for your community.
Firstsource’s Public Sector Services provide a cost-effective external solution to the
issues prevalent within strained local authorities across the UK. Our solution offers:
Experience servicing heavily-regulated industries
Firstsource offers deep domain expertise across multiple industries. We are a market leaderin delivering cutting-edge BPO solutions for organisations operating in heavily regulated sectors, including banking, insurance, and utilities.
Proven GenAI delivery
By following a ‘digital first, digital now’ approach, tech innovation is at the forefront of what we provide to our partners. GenAI is embedded within our contact centre service offering to ensure a seamless CX journey.
Creating jobs and building prosperity in local communities
From Southampton to Middlesbrough, Firstsource has deep roots within communities across the UK. We will continue to invest in regional hubs, providing jobs and a ‘human touch’ that resonates with local people.
There are numerous benefits associated with our Public Sector Services solution.
Guaranteed reduction in cost to operate
Proven tech tailored to your need
