Go to market with a sales infrastructure that is as mature as the Big 4 Telco's. At a fraction of the cost. Let's level up the playing field for the full fibre players.
A complete Go to Market motion for all altnets in the UK.
Personalized and proactive marketing
Multi-channel outreach campaigns designed to nurture customers through to acquisition, including door-drops, email marketing, voice call outreach, door-to-door calls and on-street stands.
Scalable sales processes
Ensure every team has the data they need to process customers efficiently, keep sales teams informed and close the loop between outreach and retention.
Frictionless customer service
AI agent and contact centre representatives that hold the customer’s hand to the point of installation, fielding inquiries, troubleshooting and even managing collections.
Proven process excellence, at scale
- Customer acquisition
- Provisioning / onboarding
- Customer support
- Sales through service
- Collections
- Retention & winback
Detail on Customer Acquisition and Provisioning/onboarding
Step 1
Raise the profile - create awareness
Marketing-led promotion in target postcodes (current future)
Step 2
Proactive nurture
Multi-channel outreach campaign to 'future' customers ahead roll-out in their area
Step 3
Sales engagement
Target 'current' prospects with offers to close the sale
Step 4
Secure engineer booking
Access to the engineer booking system to secure a 'booked-in' sale with customer
Step 5
Coordinate the installation
Installation (sales support) team maintain customer communication throughout the pre-install phase
Step 6
Retain the installation
Customers requesting to 'cancel' their booking are 'retained' by sales advisors
Step 7
Broadband Live - handover to BAU
Confirmation of customer installation is successful-becomes an existing customer
Firstsource has for years provided agents who buy into our culture and way of working to give quality help when needed. With a flexible and knowledgeable team, many of whom work from home, they consistently deliver industry-leading performance that any brand would be proud of
About Firstsource
Firstsource is a specialized global business process management partner that provides some of the UK’s largest telco providers with the data, technology, process excellence and skills needed to acquire, engage and retain customers at scale. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we help businesses outperform their circumstances with better customer experiences.
Talk to us
To find out more about what Growth Accelerator for Altnets is and whether it’s right for your business, get in touch.
