Improving efficiency and accuracy of claims processing is critical for higher levels of customer satisfaction. Therefore accurate and smooth health claims processing is an important requirement for healthcare payers. In addition, payers need to focus on:

• Reducing fraud
• Reducing operational costs through streamlined operations
• Adopting the latest technology platforms
• Better health care document management

Firstsource’s offerings for the healthcare payer and provider industry reflect our deep understanding of industry business needs. We offer comprehensive healthcare BPO services out of India and the US to meet the needs of our clients in an efficient and cost effective manner.

We offer services to the healthcare payer industry including, health claims processing, claims adjudication and mailroom services.

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Firstsource’s healthcare payer practice comprises over 3000 professionals with over 200 million claims per year and helps customers by:

• Reducing transaction times and administration costs while increasing end customer satisfaction
• Providing deep domain knowledge of medical billing and claims processing  systems with cutting edge mailroom management, data entry, claims processing, adjudication and enrollment services to key healthcare payers worldwide
• Assuring near 100% accuracy of data quality
• Offering support for legacy claims processing system while migrating to new systems
• Implementing Six Sigma best practices for increased improvements in processes and reduced operational costs due to reworks
• Using workforce and knowledge management principles

Healthcare providers can manage their accounts receivables processes through a suite of revenue cycle services offered by Firstsource through MedAssist, Incorporated, including patient services, eligibility services, patient financing, receivables management and Healthcare collections.

MedAssist's suite of services has been designated "Peer Reviewed" by the Healthcare Management Financial Association (HFMA).