Firstsource re-engineers and transforms your business processes to help your enterprise outperform. Our track record of delivering tangible benefits to clients is enabled by our global delivery capabilities, deep domain knowledge, process excellence and a culture of innovation.
The key enablers that help us provide our clients superior business results are:
Solutions Design and Transition
The combination of our industry and business knowledge enables the development of the most appropriate solutions for our clients. Our transition methodology allows clients to quickly scale up and manage complex processes easily.
Technology
Firstsource's strong technology infrastructure is backed by a dedicated Network Operating Center (NOC) which ensures a high level of network availability and continuous monitoring and guarantees seamless connectivity with the end customer.
Process Excellence
Firstsource has a dedicated process excellence team that uses Six Sigma, Lean and COPC frameworks for continuous improvements in operations that deliver benefits with every engagement.
Information Security
Firstsource has a comprehensive Vulnerability Life Cycle Management (VLCM) framework which provides a high level of information security.
Business Continuity Planning
Our three-tiered Business Continuity Planning (BCP) architecture guarantees continuous and reliable client operations.
Intellectual Property
Firstsource’s in-house software team develops customized software as catalysts to measurably improve service to clients. Our framework and methodologies enable predictable, reliable and quality operations.
People
We leverage people and processes to maximize long-term value delivered to our clients. Our recruitment channels, training programs and knowledge management initiatives enable us to quickly ramp up and map the right people to the right assignments.
Infrastructure
Firstsource has delivery centers across India, US, UK, Argentina and Philippines. All centers are equipped with state-of-the-art facilities to enable service delivery at optimum levels.