Firstsource has best-in-class delivery centers across India, US, UK and the Philippines. All facilities are equipped with best-in-class infrastructure to deliver predictable, high quality services to clients. Firstsource has helped organizations across the globe create a scalable, centralized offshoring platform with inherent controls.
Firstsource infrastructure highlights:
- Ability to rapidly scale up and manage complex processes within accelerated time frames. Over 70 satisfied clients across industries have experienced successful and seamless ramp-ups
- BIFMA design standards ensure safety, durability and structural adequacy. We also adhere with NBC standards
- Ability to move to Tier II cities with aggressive time-lines to provide better cost effectiveness to clients
Work Floor Design
Our well designed and spacious centers ensure smooth operations. Firstsource facilities have ergonomic furniture, ideal acoustics and illumination levels, comfortable recreation and rest areas. Facilities have multiple back ups through UPS (Uninterupted Power Supply) systems and diesel generators. Training facilities have been built in keeping with the overall contact center design.
Security Measures
Strict and tamperproof security measures allow only authorized employees access to our centers. Video surveillance and security guards are stationed at all crucial locations to prevent security lapses.