Firstsource is a leading global provider of business process management services. We offer a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.
Firstsource leverages its Rightshoring approach that is best suited to our clients business. We offer the benefit of our global delivery model across 36 world class centers and over 18,500 employees across India, US, UK, Argentina and the Philippines. This model allows us to meet the needs of our clients in a timely, efficient and cost effective way.
Founded in 2001, Firstsource has quickly risen to the top of the BPO and contact center industry and built a reputation for high quality service and proven results. We have been ranked by NASSCOM amongst top 10 ITES-BPO companies in India from 2003-2008. Business Week listed Firstsource as “Hot player” in list of offshore outsourcing companies. Our world class Process Excellence / Operational Excellence capability has been consistently recognized by our clients and industry associations/advisors like IAOP, IQPC, Everest, McKinsey etc. We won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08.
Firstsource is listed on India’s leading stock exchanges, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).
Firstsource provides Business Process Outsourcing (BPO) services across the customer life cycle that cover:
We offer customized business process management solutions across key industries:
Firstsource has leading global clients including over 20 Fortune Global 500, Fortune 500 and FTSE 100 companies. Our clients include:
- 3 of the 5 largest US banks
- 5 of the 10 largest US credit card companies
- Top 5 UK bank
- One of the largest Indian banks
- 2 of the world’s top 10 telecom companies
- 2 leading Indian mobile services providers
- FTSE 100 media company
- 3 of the world’s top 5 healthcare insurance companies
- 2 of the largest Blue Cross Blue Shield companies
- Over 800 leading hospitals in the US