Chief Executive - A leading insurance company
Managing Director - A leading UK telecom company
VP Operations - One of the largest US third-party administrators
Senior Vice President - A large US bank
Outsourcing Manager - A leading UK motor insurance company
Deputy Manager - A leading financial services organization
“Firstsource has delivered significant value by partnering with us to implement (our) offshoring initiative in India. Firstsource’s local market understanding is strong and their expertise in the Indian market coupled with their ability to structure flexible operational models for clients has resulted in the rapid delivery of our state of the art, fully owned facility.”
Chief Executive - A leading insurance company
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"Our prime consideration in choosing our partner was that we could be confident that they would be as passionate about delivering our brand promise and improving our customer experience as we are. From the outset, Firstsource demonstrated a flexibility and willingness to shape their operating model to provide a high level of integration with our core business.”
Managing Director - A leading UK telecom company
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"Our partnership with Firstsource provides us the flexibility we need to adapt quickly to changes in product volume.”
VP Operations - One of the largest US third-party administrators
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"Through our partnership with Firstsource we have leveraged their strengths of process management and skilled resources to improve both our processing windows and accuracy; the product of which, is better service at a reduced cost."
Senior Vice President - A large US bank
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“Firstsource’s ability to handle complex business initiatives in accelerated timelines and yet be flexible has been demonstrated time and again. Despite the many challenges associated with a multi-center, multi-city operation, they have managed seamless transition of operations against tight deadlines."
Outsourcing Manager - A leading UK motor insurance company
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"Firstsource has shown an ability to excel on some of our toughest papers. They took top honors for 2006 in our Primary and Secondary placement batches, and have shown themselves to be equally productive and efficient, while not compromising on professionalism. Simply put, it is a pleasure to work with this organization."
Deputy Manager - A leading financial services organization
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Awards and Recognition
Awards
Everest Outsourcing Excellence Award 2008 for “Most Flexible Partnership” with Lloyds TSB C&G
Indiatimes BPO Award 2008: Chandeep Singh (Executive Vice President – Process Excellence) won the “Indiatimes Professional Excellence of the year” category in September 2008
National Outsourcing Association (NOA), UK Awards:
- Best Telecom outsourcing project, 2007
- Best offshoring Operation of the year, 2007
- Best Financial Services outsourcing project September 2005
IEXcellence Award 2008 for EMEA (Europe, the Middle East and Africa) region in Work Force Management (WFM) Deployment in two categories – WFM Deployment for single site operations and Best Practices recognition of WFM deployment for Multisite operations
IQPC Awards
2008
- Won third place in the “Best Project in services & transaction” category in the annual Six Sigma IQPC Excellence Awards held in USA, January 2008
- Winners in the “Best Project in services & transaction” category in the annual Six Sigma IQPC Excellence Awards held in London, April 2008
- Chandeep Singh (Executive Vice President – Process Excellence) won the Honorary mention (runners up) award in the IQPC Six Sigma awards held in Orlando USA, January 2008
2007
- Won Honorary mention (runners up) in the Healthcare category in the IQPC Six Sigma awards, Orlando, January 2007
- Winners in the “Best Defect Elimination in services & transaction” category in the IQ Six Sigma Excellence awards held in London, April 2007
- Winners in the “Best Defect Elimination in Services & Transaction” category in the IQ Six Sigma Excellence awards held in Singapore, June 2007
- Winners in the “Best Design for Six Sigma” category in the IQ Six Sigma Excellence awards held in Singapore, June 2007
Maharashtra IT Award 2008 in the IT Enabled Services (BPO) category, August 2008
The Global Six Sigma Awards 2008: Five Projects (three in Best Project Achievement in Sales, Marketing or Customer Experience, one each in Best Achievement of Organization Business Improvement in Transactional Category and Deployment Leader category) were nominated as finalist in “The Global Six Sigma Awards” TGSSA held in Orlando USA, October 2008
Six Sigma Excellence Awards 2008: Runners up in “Sakaal Lean and Six Sigma Excellence Awards” held in Pune in October 2008 and 2007
Industry rankings
- The 2008 Global Outsourcing 100: International Association of Outsourcing Professionals (IAOP) ranked Firstsource amongst Top 100 companies outsourcing services providers in the world
- The 2008 Global Services Survey: Firstsource ranked No. 4 in Best Performing Contact Center and No. 7 in Best Performing BPO provider in survey conducted by NeoIT and Global Services magazine
- NASSCOM’s Top ITES-BPO companies: Ranked Firstsource among the Top 10 BPO companies in 2007 and 2008
- BusinessWeek: Ranked Firstsource 3rd in list of 'Hot Players' in the Offshore Outsourcing World-call centers in 2006
Certifications
- COPC 4.1: Firstsource’s Chennai delivery center is certified for Healthcare and Publishing Vertical services, in addition to its Bangalore Center that is “COPC 4.0” certified
- First pure play BPO company in the world to obtain ISO 20000 (IT service management) and ISO 27001 (Information security management) certifications
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