Chief Executive - A leading insurance company
Managing Director - A leading UK telecom company
VP Operations - One of the largest US third-party administrators
Senior Vice President - A large US bank
Outsourcing Manager - A leading UK motor insurance company
Deputy Manager - A leading financial services organization
“Firstsource has delivered significant value by partnering with us to implement (our) offshoring initiative in India. Firstsource’s local market understanding is strong and their expertise in the Indian market coupled with their ability to structure flexible operational models for clients has resulted in the rapid delivery of our state of the art, fully owned facility.”
Chief Executive - A leading insurance company
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"Our prime consideration in choosing our partner was that we could be confident that they would be as passionate about delivering our brand promise and improving our customer experience as we are. From the outset, Firstsource demonstrated a flexibility and willingness to shape their operating model to provide a high level of integration with our core business.”
Managing Director - A leading UK telecom company
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"Our partnership with Firstsource provides us the flexibility we need to adapt quickly to changes in product volume.”
VP Operations - One of the largest US third-party administrators
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"Through our partnership with Firstsource we have leveraged their strengths of process management and skilled resources to improve both our processing windows and accuracy; the product of which, is better service at a reduced cost."
Senior Vice President - A large US bank
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“Firstsource’s ability to handle complex business initiatives in accelerated timelines and yet be flexible has been demonstrated time and again. Despite the many challenges associated with a multi-center, multi-city operation, they have managed seamless transition of operations against tight deadlines."
Outsourcing Manager - A leading UK motor insurance company
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"Firstsource has shown an ability to excel on some of our toughest papers. They took top honors for 2006 in our Primary and Secondary placement batches, and have shown themselves to be equally productive and efficient, while not compromising on professionalism. Simply put, it is a pleasure to work with this organization."
Deputy Manager - A leading financial services organization
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Awards and Recognition
- Firstsource Solutions wins the Maharashtra IT Award 2008 in the IT Enabled Services (BPO) category
- Firstsource ranked No. 4 in Best Performing Contact Center by 2008 Global Services Survey conducted by NeoIT and Global Services magazine
- Firstsource ranked No. 7 in Best Performing BPO provider by 2008 Global Services Survey conducted by NeoIT and Global Services magazine
- Firstsource ranked in Top 100 by International Association of Outsourcing Professionals (IAOP)
- Ranked among the top 10 BPO companies in 2007 by NASSCOM
- Ranked third in BusinessWeek's list of 'Hot Players' in the Offshore Outsourcing World-call centers
- National Outsourcing Association (NOA) award for best Telecom outsourcing project, 2007
- National Outsourcing Association (NOA) award, September 2005
- Won awards for "Best Defect Elimination in Services & Transaction" and "Best Design for Six Sigma" at the IQ Six Sigma Excellence awards held in Singapore, June 2007
- Won the first place in the "Best Defect Elimination in Services & Transaction" category in the IQ Six Sigma Excellence awards, London, April 2007
- Second place in the healthcare category in the IQPC Six Sigma awards, Orlando, January 2007
- First pure play BPO company in the world to obtain ISO 20000 (IT service management) and ISO 27001 (information security management) certifications
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